> Technical Support and Service System
-Before the system implementation, we will run a series of parameters optimization, installation, debugging and operating system setup on correlated devices.
-System upgrade support within warranty period
-Trouble Diagnosis and Elimination within warranty period Our technical team deployed across the country, responding very quick
As the mobile machines equipped with Pal-Fin’s products have been extensively used in infrastructure construction in all regions of China, Pal-Fin’s technical support and service are increasingly national. The customer service branch offices including two subsidiary companies and seven representative Offices cover the whole country. Optimized allocation of resources guarantees timely, comprehensive, high quality, efficient service. Via after sales services center platform, you can obtain the technical support and services quickly and easily.
> Technical Support and Service Guide
（一）Product quality assurance
- Acceptance check and dispute period:Buyer should make inspection on the site when receiving goods. According the delivery note/quantity on the packing list and technical standard, buyer should raise claim at the delivery date if there is shortage of quantity or appearance or lack of obvious damage. Otherwise we accept this as no objection on the delivery goods.
- Warrenty Period:The products we sell to buyer has one year warranty starting from the date of Buyer's acceptance of products. The spare and replacement parts are exercised and invalidated in the current period, when remaining period is less two months we will extend the warranty for further two months from the buyer’s acceptance date.
- Warrenty Scope:Within the warrenty period, we are held responsible for the products breakdown or malfunction caused by materials, design or production process. We will provide buyer contract services according to the actual conditions for the above reason.
- Exemption Clause:
- The product quality warranty expired
- Fail to follow requirements of the specification, defects or damages due to wrong installation, safekeeping and use
- The repair expense, the loss or the damage caused by the users or the maintenance man hired by the consumers during the installation, testing, maintenance and dismantling.
- Defects and damages incurred by natural disasters or force majeure (such as earthquake, typhoons, tsunamis, fires, floods etc).
- The failure mechanisms that belong to other company’s products
（二）Charging Standards
- All associated fees related with product breakdown, system malfunction, maintenance and system troubleshooting on field outside warranty conditions will be charged. The maintenance and service fees is charged by our company standards. Except otherwise provided for in the agreement, the other party is entitled to carry out according to the provisions in the agreement.
- The lifetime paid service is provided by our company after the product quality warranty expires.
（三）Mailing Address
Company: Shanghai Pal-Fin Automatic Control Technology Co., Ltd
Recipient: After-sales services centers
Tel: +86-21-50310626-832
Address: T15-6 6F, NingQiao Road, Pudong, Shanghai
Post code: 201206
（四）Service Commitment
- Component Maintenance
If the hardware has fault occurred, please state the failure symptom with the faulty component and send them to our company’s Shanghai after-sales centers. We will contact with you the same day after we receive the faulty component. We will acknowledge you with test report and service report within two working days.
- Field Service
If the programming systems product has fault occurred, please call our service hotline021-50310625 or fax our company’s after-sales centers via +86-21-51303671/58990268. After we receive the information, our expert engineer will contact you within an hour and provide you the solution in 120 minutes.
Field service follows the principle of nationwide quality assurance and support you at the nearest place. We will arrange engineer from the nearest branch office to support you with the field service.
Service Support Hotline
Service Hotline: 021-50310625
After-sales Service Centers fax: +86-21-51303671/58990268
Counseling and Complaint Email: ervice@pal-fin.com |
